Warhammer Online: Age of Reckoning has "soft launched" a head start program for Collector's Edition pre-order players. Unfortunately, the server selection for the head start was very small in scope. To no one's surprise, the servers filled up fast and the complaints came rolling in. Unfortunately for Mythic, it has quickly passed the point of just adding servers to fix the problem.
Many of the head start players have entire guilds following in their wake. Head start servers are going to be near impossible to play at launch with the crush of players attempting to hook up with their guilds. Queue times will be hours long at the start.
Mythic screwed up. There was no reason for them to narrow the server selection for head start. It does not take a rocket scientist to figure out that restricting server selection for head start players would severely over populate them. It is a sad day when players already up and running on the head start servers have to actively debate if they should just treat the head start as another open beta period, with little chance they will actually play their current character for the long term.
Mythic has been great throughout the development of WAR. I have no fucking clue why launch has shown their ass. I guess it had to happen at some point.
The lesson should be learned: head starts DO NOT WORK for MMOs.